Privacy, Refunds and Cancellations
Writing East Midlands CIC takes the privacy and security of our customers very seriously.
We comply with the requirements of the United Kingdom Data Protection Act 1998 relating to the personal information you supply on this site. We do not sell, release, rent or share any customer information and will not do so unless required to by law. Contracts between you and Writing Midlands CIC are governed by English Law.
REFUNDS AND CANCELLATIONS:
Every effort will be made to run the advertised programme, we reserve the right to make changes should this become necessary. In the unfortunate event of cancellation by us, a full refund will be made. Refunds are not normally made in other circumstances. In exceptional circumstances consideration will be given to a written request from a participant who wishes to cancel. If a refund is agreed, a £10 administration fee will be charged.
If you wish to contact us about a booking, please contact us:
Email: admin@writingeastmidlands.co.uk
Or by post to:
Writing East Midlands CIC
Unit 4 The Garage Studios
41-43 St Mary’s Gate
Nottingham
NG1 1PU
DATA PROTECTION:
Under the Data Protection Act, we have a legal duty to protect any personal information we collect from you. From 25 May 2018, the new GDPR legislation supersedes the Data Protection Act and gives you, the consumer, more rights.
Any personal information is private and confidential. Your data is stored in a secure location, is accessible only by designated staff, and is used only for the purposes for which you provide that information.
We will not sell or pass on your information to any third parties under any circumstances.
If you are under 16, always check with a parent or guardian before giving personal information to anyone online.
You give us your personal information when:
• Submitting to applications, competitions, or open programmes
• Joining our mailing list(s)
• Booking a place on our workshops, short courses, conference or events.
• Applying for a job / freelance opportunity with us
• Selling or purchasing goods or services
In addition, we use Google Analytics and other project survey data to aggregate information anonymously to provide statistics to evaluate our work and to feedback to our funders/ supporters about our performance and audiences.
DELETION AND CORRECTION:
We will retain the data you have provided to us securely and responsibly for as long as we are legally required to.
If you have subscribed to our mailing list, you can unsubscribe at any time by following the link at the bottom of every email. This will automatically remove you from the email database.
You can ask for your postal address to be removed by emailing info@writingeastmidlands.co.uk and we will delete it within 3 working days, and let you know it has been removed.
If you would like to request a correction, please contact info@writingeastmidlands.co.uk and we will amend it within 3 working days, and let you know it has been corrected.
ONLINE SECURITY:
Secure servers offer customers the highest level of security when entering credit card details over the Internet. All credit/debit card purchases are subject to the normal validation checks and authorisation procedures adopted by the card issuer. Any refusal by the issuer of any payment card to authorise the payment to us, for any reason, will not render Writing East Midlands liable for any delay or non-delivery. Credit/debit card details are not stored by Writing East Midlands.